Work related stress and coping mechanisms among bankers in Lagos, Nigeria

Abstrakti

Background: This study assessed knowledge, prevalence, associated factors and mechanisms of coping with stress among bankers in Lagos State.

Methods: It was a descriptive cross sectional study. A two stage sampling technique was used to select two hundred and twenty seven (227) respondents. Data was collected using a structured self administered questionnaire. The analysis was done using Epi-info version 2002 software and Chi Square was used to determine association between variables at p value 0.05. Fischer’s Exact test was used where Chi-square wasnot valid.

Results: The age range of respondents was between 20 and 49 years while the mean age was 31.3 ± 5.0 years. Only 3.6% had good level of knowledge about stress, 42.2% had fair level while more than half of the respondents had poor level of knowledge about stress (54.3%). Majority (67.0%) of the respondents were moderately stressed while one quarter (24.7%) were highly stressed. Majority (92.4%) of the respondents used good coping mechanisms though 69.5% of the respondents also used bad coping mechanisms. A greater proportion of those who had poor knowledge about stress were stressed or highly stressed (p=0.002). A statistically significant association was also found between the departments in the bank and level of stress of the respondents (p=0.002).

Conclusion and Recommendation: The prevalence of stress was high among the bank workers studied. It is recommended that effective stress management programmes are implemented to address the problem of stress among bank workers.

Keywords: Work related stress, prevalence, coping mechanisms, bankers, Lagos, Nigeria.

Résumé
Introduction: Cette étude évaluait la connaissance, la prévalence, les facteurs et les mécanismes d’adaptation au stress parmi les banquiers dans l’état de Lagos au Nigeria.

Méthodes: C’est une étude transversale descriptive ou deux techniques d’échantillonnages ont été utilisées pour sélectionner deux cent vingt-sept (227) personnes interrogées. Les données ont été recueillies à l’aide d’un questionnaire structuré auto-administré. L’analyse a été réalisée à l’aide du logiciel Epi-info 2002 et Chi carré a été utilisée pour déterminer l’association entre variables à valeur P<0,05. Le test exact de Fischer a été utilisé où Chi-carré n’était pas valide.

Résultats: La tranche d’âge des répondants était de 20 et 49 ans alors que l’âge moyen était de 31,3 ± 5,0 ans. Seulement 3,6% avait un bon niveau de connaissances sur le stress, 42,2% avaient bon niveau tandis que plus de la moitié des répondants avaient un faible niveau de connaissance sur le stress (54,3%). La majorité des répondants (67,0 %) étaient modérément stressésalors que le quart (24,7 %) était fortement stressé. La majorité (92,4 %) des répondants adéveloppé un bon mécanisme d’adaptation .Une plus grande proportion d’entre ceuxci avaient de pauvre connaissance de la pression du stress (P=0.002). Une association statistiquement significative a été aussi trouvée entre les départements dans la banque et le degré de pression/stress des banquiers (P= 0.002).

Conclusion et recommandation: La prévalence du stress était élevée parmi les travailleurs des banques étudiées. Il est recommandé que les programmes de gestion efficaces du stress soient mis en œuvre pour résoudre le problème de pression/stress chez les employés de banque.

Correspondence: Dr. Foluke A. Olatona, Department of Community Health, Lagos University Teaching Hospital/College of Medicine, University of Lagos. Lagos. Nigeria. E-mail: folaton@gmail.com.

pdf (englanti)

Lähdeviitteet

http://medical-dictionary. the free dictionary. com/STRESS. (Retrieved on May 26, 2014)

Mark Le Fevre, Gregory S. Kolt and Jonathan Matheny. Eustress, distress and their interpretation in primary and secondary occupational stress management interventions: which way first? Journal of Managerial Psychology, 2006; 21 (6): 547-565. doi:10.1108/02683940610684391. (Retrieved July 20, 2013)

Institute for Laboratory Animal Research. National Research Council. Recognition and alleviation of pain and distress in laboratory animals. 1992. http://books.nap.edu/openbook.php?record_id=1542&page=4. (Retrieved on February 25, 2014).

Kuok-Shun S and Hawjeng C. Aviation ground crews: occupational stresses and work performance. African Journal of Business Management, 2011; 5(7): 2865-2873.

Sauter S and Cooper C. Job control and worker health: should the subjective be the objective? On studying mental processes, coping behaviour and actual exposures in organizational stress research. J.Organ. Behav, 1999; 20: 753-760.

Kahn RL and Quinn RP. Role stress: a framework for analysis. In A. McLean (Ed), Occupational Mental Health. Chicago. Rand McNally. 1970:24.

American Psychological Association APA. Stress in America 2009. www.apa.org/news/press/releases/stress-exec-summary.(Retrieved March 3, 2012).

Barsade S and Wiesenfeld B. The Marlin Company. Attitudes in the American workplace III. New Haven, 1997; 27 CT; Yale University School of Management.

Australian Bureau of Statistics. National Health Survey 2001. Grant Thornton International Business Owners Survey, 2004.

Pflanz S. Occupational stress and psychiatric illness in the military: investigation of the relationship between occupational stress and mental illness among military mental health. Military Medicine, 2001; 166(6):457-462.

House JS. Occupational stress and coronary heart disease: a review and theoretical investigation. J. Health Soc. Behav, 2007; 4(15): 17-27.

Bernstein DA, Penner LA, Clarke-Stewart A and Edward JR. Psychology Boston: Houghton Mifflin company 2nd Edition, 1991:499-534.

Kivimäki M, Head J, Ferrie JE, et al. Work stress, weight gain and weight loss: evidence for bidirectional effects of job strain on Body Mass Index in the Whitehall II study. International Journal of Obesity, 2006; 30: 982-987.

Gokhan A and Ercument B. Febrile convulsion and emotional stress. Clinical Reviews and Opinions, June, 2010; 2(2): 23-27. Available online at http://www.academicjournals.org/cro. (Retrieved 26, May 2012).

Belkic KL, Landsbergis PA, Schnall PL and Baker D. Is job strain a major source of cardiovascular disease risk? Scand J Work Environ Health, 2004; 30(2): 85-128.

Rahim SH. Emotional Intelligence and Stress. International Journal of Trade, Economics and Finance, 2010;1 (2): 194-199. (Retrieved April 27, 2012).

ILO. Financial service; professional services sect oral, 2002. Available at: http://ilo.org/public/english/dialogue/sector/service/bankground.htm. (Retrieved May 27, 2012).

Jamshed KK, Muhammad AK, Ayaz UH, et al. Occupational stress and burnout in Pakistan’s banking sector. African Journal of Business Management, 2010; 5(3): 810-817.

Cantor N and Langton CA. Ups and downs of life tasks in life transition. In L.A Pervin (Ed). Good concept in personality and social psychology. Hillscale, NJ; Lawrence Erbaum Associates.1989:99.

Nadeem M. A study on occupational stress experienced by private and public banks employees in Quetta City. African Journal of Business Management, 2011; 5 (8): 3063-3070.

Akingunola RO and Adigun AO. Occupational stress and the Nigerian banking industry. Journal of Economics and Engineering, 2010; 2:14-21.

Gladstone J and Reynoid T. Single session group work intervention in response to employee stress during workforce transformation. Social Work with Group, 1997; 20 (1): 33-49.

Kamphuis JH and Emmel K. Crime related trauma: psychological distress in victims of bank robbery. Journal of Anxiety and Disorders, 1988; 12(3): 199-208.

International Stress Management Association (ISMAUK). NSAD Stress questionnaire http://www.cardiffandvaleuhb.wales.nhs.uk/opendoc/168763. (Retrieved February 4, 2014).

Muhammad NS, Khalid L, Nadeem S and Muhammad AA. Work stress and employee performance in banking sector evidence from District Faisalabad, Pakistan. Asian Journal of Business and Management Sciences,2011; 1 (7): 38-47.

Rajendran J. Stress management with special reference to public sector bank employees in Chennai. International Journal of Enterprise and Innovation Management Studies (IJEIMS), 2010; 1(3): 34-39.

Akerstedt T, Torsvall L and Gilberg M. Sleep-wake disturbances in shift work: implications of sleep loss and circadian rhythms.Sleep Res, 1983; 12:359-360.

Liies R, Schwind KM, Wagner DT, et al. When can employees have a family life? The effects of daily workload and effect on work-family conflict and social behaviours at home. J Appl. Psychol, 2007; 92 (5): 1368-1379.

Babakus E, David W, Cravens M and William CM. The role of emotional exhaustion in sales force attitude and behaviour relationships. J. Acad. Mark. Sci, 1999; 27(1): 58-70 (Winter).

Melchior M, Caspi A, Milne BJ, et al. Work stress precipitates depression and anxiety in young working women and men. Psychol Med, 2007; 37(8): 1119–1129.

Balasubramanian V and Chokalingam M. A study on stress and depression experienced by women IT professionals in Chennai, India. Psychological Research and Behaviour Management, 2009; 2: 81-91.

Caplan RD and Jones KW. Effects of workload, role ambiguity and type A personality on anxiety, depression and heart rate. Appl. Psychol,1975; 9(60): 713-719.

Salami AO, Ojokuku RM and Ilesanmi OA. Impact of job stress on managers’ performance. European Journal of Scientific Research (ISSN 1450-216X), 2010; 45 (2): 249-260.

Mesko M, Karpljuk D, Videmsek M, et al. Stress symptoms and stress-coping strategies among Slovene middle-level managers. African Journal of Business Management, 2012; 6(11): 4127-4133.

Hans Selye. Stress without distress. Philadelphia. Lippincott. 1974: 1001-1006.

Burke RJ. Organizational values, job experiences and satisfaction in managerial and professional women and men: the advantage men? J Appl. Psychol, 2002; 17(5): 228-236.